Introduction
When calendars duplicate events due to Einstein Activity Capture, admins face unnecessary headaches. Sync conflicts and hidden calendar settings often cause extra copies of meetings and calls. This article explains the problem and guides you through fixing it, ensuring your Salesforce records stay clean and accurate.
Real-world Experience
Let's look at a real example that highlights this common issue.
Hello, I enabled Einstein Activity Capture and assigned the permission set to one User and their Calendar quadrupled all Events. Has anyone else seen this Activity?
This situation shows a familiar pattern where syncing conflicts cause multiple copies, a problem many admins experience when external calendar settings clash with Salesforce.
Einstein Activity Capture Solution
The extra event copies usually result from conflicts between Salesforce and external calendars like Google or Microsoft. Sync settings may not update changes correctly, leading to duplicate entries. Below are the steps needed to resolve this issue:
Review Calendar Visibility Settings
Check your Salesforce calendar settings and hide duplicate calendars (like Google or Microsoft calendars) if they are not needed. Go to Setup > Activity Settings and adjust the visible calendars to prevent overlaps.
Verify Permission Assignments
Ensure that only the required users have the Einstein Activity Capture permission set. Extra permissions can trigger extra syncing and duplicate events. Confirm settings under User Permissions in Salesforce.
Synchronize Data Manually
If issues persist, run a manual sync to clear the conflict. Use the sync option in your calendar integration tool to refresh data and remove duplicated entries.
Monitor Sync Outcomes
After making changes, closely monitor your calendars. Check that events now appear once and look into error logs if problems continue. This helps catch any further syncing conflicts early.
Limitations to Consider
While these steps can clear duplicated events, syncing issues might come back with software updates or changes in integration settings. Additionally, periodic manual checks may be required, which can increase administrative workload over time.
Alternative Solution
It can be really frustrating when Einstein Activity Capture ends up duplicating events and causing syncing issues. If the current setup isn't keeping your calendar data accurate, DryMerge offers a different approach to handle these problems. DryMerge is an AI-native app that connects with Salesforce and your email or calendar services to make sure your event data stays correct. It pulls unstructured email and calendar information and updates your Salesforce records without creating extra copies. This means you get clear, synced data without the need to constantly check or fix duplicate entries. Its AI tools help to pick out the details that matter most for your events, keeping your calendar neat and your workflow smooth.
EAC vs. DryMerge Comparison
| Feature | Einstein Activity Capture | DryMerge |
|---|---|---|
| Custom Object Sync | Automatic sync to custom objects isn't supported | Emails, calendar events, and anything else can be synced to your custom objects in Salesforce |
| Email Attachments | Attachments are not captured or saved to Salesforce | Email attachments are captured and saved in Salesforce however you need |
| Multiple Email Accounts | Cannot connect to both Gmail and Outlook simultaneously | Connects to both Gmail and Outlook simultaneously |
| Unstructured Data Processing | Limited ability to extract and organize meaningful data from unstructured email content | AI processing of unstructured email content to extract key details and create structured records |
| Data Enrichment | Basic activity logging with minimal data enrichment capabilities | Intelligent enrichment that pulls contact details, action items, and key insights from communication data |
By addressing these key limitations of Einstein Activity Capture, DryMerge offers a comprehensive solution that empowers your team with superior data handling capabilities. From intelligent processing of unstructured data to advanced enrichment features, DryMerge transforms your communication data into actionable insights while providing the flexibility to work with custom objects and multiple email accounts.
Tired of Einstein Activity Capture issues?
We'd love to show you how DryMerge handles emails, calendar events, and unstructured data extraction more reliably and accurately than Einstein Activity Capture.
